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Helpdesk & Support
ICT Support is a critical part of running an effective ICT system. The computers, communications equipment and applications are only tools which support people in their work. Therefore, schools must know how to get the best out of these tools. You also need to be supported by a quality level of technical expertise which can solve problems as they arise and not leave you struggling with uncooperative ICT equipment... and that's where we come in!
We offer a variety of support solutions and are happy to tailor a solution to your individual needs. Some of the key points included are:
- Scheduled technician time:
- - Hourly
- - Half day per week
- - Full day per week
- Full telephone helpdesk support
- Remote support
- Preventative maintenance
- Smart Board / Promethean support
- SIMS Updates
- Full OFSTED support
- Liaison with external suppliers
Our customers also get free unlimited support for a period of 30 days from installation for any solution we provide.